Refund & Cancellation

This policy applies to all paid subscriptions to Clubvolare. Paddle.com Market Ltd processes all payments as our merchant of record. Refund requests should be submitted to us — Paddle will action approved refunds on our behalf.

3.1 Free trial

Voyager monthly and yearly subscriptions include a 14-day free trial. No charge is applied during the trial period. You may cancel at any time during the trial with no cost. If you do not cancel before the trial ends, your subscription commences and the first payment is charged. Founding Member is a one-off purchase and does not include a free trial.

3.2 Subscription cancellation

You may cancel your subscription at any time via:

• Settings → Billing → Cancel Subscription (within the app), or
• The Paddle Customer Portal (link available in your billing confirmation email), or
• By emailing support@clubvolare.com with your account email and request

Cancellation takes effect at the end of the current billing period. You retain full access to your paid plan features until the period ends. After expiry, your account reverts to the Free plan.

3.3 Refund policy

14-Day Satisfaction Guarantee (first-time subscribers). If you are a first-time paid subscriber and are not satisfied with Clubvolare, you may request a full refund within 14 days of your first payment. This applies to monthly and annual subscriptions. Email support@clubvolare.com with your account email and order number within 14 days of the charge. We will process your refund within 5–7 business days.

Annual subscriptions — pro-rata refunds. If you cancel an annual subscription after the 14-day satisfaction guarantee period:

• We will calculate the unused months remaining in your annual term
• You will receive a pro-rata refund for whole unused months (partial months are not refunded)
• Example: if you paid $79 AUD for an annual Voyager plan and cancel after 3 months, you would receive a refund of approximately $53 AUD (representing 8 unused months at the annualised rate of ~$6.58/month)

Monthly subscriptions. Monthly subscriptions are billed in advance. After the 14-day satisfaction guarantee period, monthly subscriptions are non-refundable for the current billing period. Cancellation stops future charges.

Founding Member (one-off purchase). Founding Member is a lifetime, one-time payment and is not a subscription. It is covered by the 14-day satisfaction guarantee above: first-time buyers may request a full refund within 14 days of purchase. After 14 days, Founding Member payments are non-refundable except where required by Australian Consumer Law. Refunding a Founding Member purchase revokes lifetime access.

Exceptions. Refunds may be granted outside the above policy for:

• Significant technical failures on our part that prevented access to the service for more than 72 consecutive hours
• Billing errors (double charges, incorrect amounts)
• Circumstances where Australian Consumer Law requires a remedy

3.4 Australian Consumer Law remedies

Where Clubvolare fails to deliver the service with acceptable care and skill, or where the service is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law regardless of our voluntary refund policy. Contact us to discuss your situation.

3.5 How to request a refund

Email support@clubvolare.com with:

• Your account email address
• Your Paddle order number (available in your receipt email)
• The reason for your refund request

We will respond within 2 business days. Approved refunds are processed within 5–7 business days and will appear on your original payment method. Paddle may take an additional 5–10 business days depending on your bank.

3.6 Free plan

The Free plan has no subscription fee. No refunds are applicable.

3.7 Plan downgrades and data

Downgrading to a lower-tier plan or the Free plan does not delete your data. However, if your data exceeds Free plan limits (e.g., more than 3 trips), you will not be able to create new trips until you are within the plan limits. Existing data is preserved.

3.8 Bundled third-party benefits (Quies Pro+ trial)

Some paid plans include a complimentary trial of Quies Pro+, provided by Quies Pty Ltd, as a bundled bonus benefit. The trial is:

• Free, non-transferable, has no cash value and is limited to one per email address
• Activated automatically on purchase and delivered to you by Quies via a magic-link email
• Automatically revoked by Clubvolare if you obtain a refund of your Clubvolare subscription within the 14-day satisfaction guarantee period — Clubvolare cannot refund the cash value of a free bundled benefit
• Subject to Quies' own terms of service and privacy policy, available at quies.com.au

If Quies fails to deliver the trial despite a successful Clubvolare purchase, contact us — we will work with Quies to resolve it, or in the alternative offer a Clubvolare credit at our discretion. Nothing in this clause excludes rights you may have under the Australian Consumer Law.