Refund & Cancellation

This policy applies to all paid subscriptions to Clubvolare. Paddle.com Market Ltd is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Refund requests may be submitted to us and Paddle will action approved refunds on our behalf.

3.1 Free trial

Voyager monthly and yearly subscriptions include a 14-day free trial. No charge is applied during the trial period. You may cancel at any time during the trial with no cost. If you do not cancel before the trial ends, your subscription commences and the first payment is charged. Founding Member is a one-off purchase and does not include a free trial.

3.2 Cancellation of a recurring subscription

You may cancel a recurring subscription at any time, without giving a reason, without any cancellation fee, penalty or minimum term, and without contacting us. Cancellation is available in the same medium and by the same means you used to subscribe, in accordance with the Australian Competition and Consumer Commission's guidance on subscription practices and the unfair contract terms provisions of the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).

The primary cancellation method is self-service and immediate:

• In the app: Settings → Your plan → Cancel my plan → confirm. Two steps, effective immediately upon confirmation. Your instruction is transmitted directly by us to Paddle.com Market Ltd, our merchant of record, at the time you confirm; no separate action by you in any third-party portal is required, and we do not require you to telephone, email or chat with us in order to cancel.
• Alternative methods (optional, not required): the Paddle customer portal linked from your receipt emails, or an email to support@clubvolare.com from your account email address. We will action an emailed request within 2 business days and, where a renewal falls due in the interim, will not treat the delay as authorising a further charge.

Cancellation operates prospectively: it terminates the automatic renewal authority, and no further amount is charged to your payment method. Your paid entitlements continue for the balance of the billing period already paid for (the "paid-up-to date" shown on the Your plan screen), after which the account reverts to the Free plan. Cancellation does not of itself delete your content. Cancellation is reversible: you may reinstate the renewal authority at any time before the paid-up-to date via Settings → Your plan → "keep my plan going", at the same price and on the same terms.

Nothing in this clause displaces your statutory rights, including the consumer guarantees in Part 3-2 Division 1 of the Australian Consumer Law, which cannot be excluded, restricted or modified.

Founding Member. A Founding Member seat is a single, one-off payment and creates no recurring authority. There is nothing to cancel; access does not lapse. Refund rights are dealt with in clause 3.3.

3.3 Refund policy

14-Day Satisfaction Guarantee (first-time subscribers). If you are a first-time paid subscriber and are not satisfied with Clubvolare, you may request a full refund within 14 days of your first payment. This applies to monthly and annual subscriptions. Email support@clubvolare.com with your account email and order number within 14 days of the charge. We will process your refund within 5–7 business days.

Annual subscriptions — pro-rata refunds. If you cancel an annual subscription after the 14-day satisfaction guarantee period:

• We will calculate the unused months remaining in your annual term
• You will receive a pro-rata refund for whole unused months (partial months are not refunded)
• Example: if you paid $119 AUD for an annual Voyager plan and cancel after 3 months, you would receive a refund of approximately $89 AUD (representing 9 unused months at the annualised rate of ~$9.92/month)

Monthly subscriptions. Monthly subscriptions are billed in advance. After the 14-day satisfaction guarantee period, monthly subscriptions are non-refundable for the current billing period. Cancellation stops future charges.

Founding Member (one-off purchase). Founding Member is a lifetime, one-time payment and is not a subscription. It is covered by the 14-day satisfaction guarantee above: first-time buyers may request a full refund within 14 days of purchase. After 14 days, Founding Member payments are non-refundable except where required by Australian Consumer Law. Refunding a Founding Member purchase revokes lifetime access.

Exceptions. Refunds may be granted outside the above policy for:

• Significant technical failures on our part that prevented access to the service for more than 72 consecutive hours
• Billing errors (double charges, incorrect amounts)
• Circumstances where Australian Consumer Law requires a remedy

3.4 Australian Consumer Law remedies

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)). If the service is not supplied with due care and skill, is not reasonably fit for its disclosed purpose, or does not correspond with its description, you are entitled to a remedy. Where the failure is a major failure, you may terminate the contract and obtain a refund for any unused portion, or seek compensation for any reduction in value; where the failure is not major, we will remedy it within a reasonable time or, failing that, provide a refund. These rights operate in addition to, and are not limited by, the voluntary refund periods described in clause 3.3.

3.5 How to request a refund

Email support@clubvolare.com with:

• Your account email address
• Your Paddle order number (available in your receipt email)
• The reason for your refund request

We will respond within 2 business days. Approved refunds are processed within 5–7 business days and will appear on your original payment method. Paddle may take an additional 5–10 business days depending on your bank.

3.6 Free plan

The Free plan has no subscription fee. No refunds are applicable.

3.7 Plan downgrades and data

Downgrading to a lower-tier plan or the Free plan does not delete your data. However, if your data exceeds Free plan limits (e.g., more than 3 trips), you will not be able to create new trips until you are within the plan limits. Existing data is preserved.

3.8 Bundled third-party benefits (Quies Pro+ trial)

Some paid plans include a complimentary trial of Quies Pro+, provided by Quies Pty Ltd, as a bundled bonus benefit. The trial is:

• Free, non-transferable, has no cash value and is limited to one per email address
• Activated automatically on purchase and delivered to you by Quies via a magic-link email
• Automatically revoked by Clubvolare if you obtain a refund of your Clubvolare subscription within the 14-day satisfaction guarantee period — Clubvolare cannot refund the cash value of a free bundled benefit
• Subject to Quies' own terms of service and privacy policy, available at quies.dev

If Quies fails to deliver the trial despite a successful Clubvolare purchase, contact us — we will work with Quies to resolve it, or in the alternative offer a Clubvolare credit at our discretion. Nothing in this clause excludes rights you may have under the Australian Consumer Law.

3.9 Cancellation compared with account deletion

Cancellation (clause 3.2) and deletion of your account are separate acts with different consequences. Deleting your account, via Settings → Account → "Delete my account", terminates the contract immediately, permanently erases your account and its content in accordance with clause 8 of our Privacy Notice, and simultaneously terminates any recurring authority. Deletion is not a refund event: no amount is refunded for any unexpired portion of a period already paid for, and access to paid entitlements ends on deletion rather than at the paid-up-to date. Deletion is irreversible and cannot be undone by us. If your objective is only to stop further charges while retaining your content and the balance of the period you have paid for, cancel under clause 3.2 instead. Your rights under clause 3.4 are unaffected.