Question 1

What is Clubvolare?

Accepted Answer

Clubvolare is a travel planning app: itinerary builder, booking tracker, expenses, packing lists, document vault and offline access — all in one place.

Question 2

Do I need to install anything?

Accepted Answer

No app store needed. Clubvolare is a Progressive Web App: open it in Safari (iOS) or Chrome (Android) and choose Add to Home Screen / Install. It then behaves exactly like a native app.

Question 3

Is there a free plan?

Accepted Answer

Yes. Free includes 3 trips, 30 itinerary items each, 3 documents per trip and 5 AI assistant messages a day. No credit card required.

Question 4

Can I plan trips with other people?

Accepted Answer

Yes. On Voyager and Founding Member you can invite up to 5 collaborators per trip. Everyone sees the same itinerary update in real time.

Question 5

Can I import flight or hotel confirmations?

Accepted Answer

You can paste booking links directly into itinerary items. Email-forwarding to a parser inbox is on our roadmap.

Question 6

Can I share my itinerary with non-users?

Accepted Answer

Yes — generate a public read-only share link from any trip. Revoke it anytime.

Question 7

Can I sync my itinerary to my calendar?

Accepted Answer

Yes. Export any trip as an .ics file, or subscribe to your trip from Apple/Google/Outlook Calendar so updates flow through automatically.

Question 8

Does it really work offline?

Accepted Answer

Yes. Trips, itineraries, expenses and journal entries open and save without signal, then sync automatically when you're back online.

Question 9

Will I get reminders when the app is closed?

Accepted Answer

Yes. Enable push notifications in Settings and we'll send check-in, departure, packing and passport-expiry reminders even when the app isn't open.

Question 10

What happens if I lose my phone?

Accepted Answer

Your data lives in the cloud — sign in on any device to recover it. We never store your card details.

Question 11

Is GST included?

Accepted Answer

Yes. All AUD prices are inclusive of Australian GST.

Question 12

Can I cancel anytime?

Accepted Answer

Yes, no lock-in. Your trip data stays available even after you cancel.

Question 13

How much is Voyager?

Accepted Answer

Voyager is A$12/month or A$79/year (yearly saves ~A$65 vs paying monthly). Same features either way. Cancel anytime — access continues until the end of your paid period.

Question 14

What's the Founding Member plan?

Accepted Answer

A one-off A$299 purchase (A$279 intro price for the first 30 seats), limited to the first 300 customers (hard cap). You get lifetime access to the Voyager base plan with no recurring fee, plus 24 months of new features included from signup. After your 24-month update window ends, new features are available via an optional Voyager Updates add-on (A$49/yr) — the base plan you bought keeps working at no extra cost.

Question 15

Do you have a yearly plan?

Accepted Answer

Yes — Voyager Yearly is A$79/year, roughly two months free compared to paying monthly.

Question 16

What payment methods do you accept?

Accepted Answer

All major cards via Paddle, our payments partner. Card details are handled securely by Paddle — Clubvolare never stores your card.

Question 17

Will I get a tax invoice?

Accepted Answer

Paddle issues a tax-compliant invoice automatically for every charge. ABN: 29 372 825 751 (Registrum).

Question 18

Can I get a refund?

Accepted Answer

See our Refund & Cancellation policy in the footer for full details, including Australian Consumer Law remedies.

Question 19

Who can see my data?

Accepted Answer

Only you and any collaborators you explicitly invite to a specific trip. We never sell your data or share it with advertisers.

Question 20

Where is my data stored?

Accepted Answer

On secure cloud infrastructure with row-level access controls. Documents are encrypted at rest.

Question 21

Can I delete my account?

Accepted Answer

Yes — Settings → Account → Delete account permanently removes all your data.

Question 22

What does the AI assistant do?

Accepted Answer

It helps draft itineraries, suggests activities, answers travel questions and summarises trips. It never makes bookings on your behalf.

Question 23

Is the AI always right?

Accepted Answer

No. AI can be wrong about prices, hours and visa rules. Always verify time-sensitive or legal information with an official source.

Question 24

Are there usage limits?

Accepted Answer

Free: 5 messages/day. Voyager and Founding Member: 30 messages/day.

Question 25

What is Quies and why is it included?

Accepted Answer

Quies is an Australian focus, sleep and sound app. We've partnered with them so eligible paid Clubvolare plans include a free Quies Pro+ trial — extra value at no extra cost. Founding Member gets the longest trial; Voyager gets a shorter trial. Exact lengths are shown on the pricing page and may change over time.

Question 26

How do I activate my Quies trial?

Accepted Answer

It activates automatically when you purchase a qualifying plan. Within a few minutes you'll receive an email from Quies with a magic link — click it to set your password (new user) or add the trial to your existing Quies account (existing user). You can also check status anytime in Clubvolare Settings → Billing & plan.

Question 27

What happens to my Quies trial if I get a refund?

Accepted Answer

If you refund your Clubvolare subscription within our 14-day refund window, your bundled Quies Pro+ trial is automatically revoked at the same time. This is a free bundled benefit, not a paid item — it has no cash value and is non-transferable. After day 15 your trial continues to run for its remaining time even if you later cancel. Standard Quies terms apply to the trial itself.

Question 28

What is the Countdown Hero?

Accepted Answer

A live countdown at the top of your home screen showing days, hours and minutes until your next trip departs. Free on every plan.

Question 29

What are the live weather and FX chips on trip cards?

Accepted Answer

Trip cards show the current weather at your destination and the local currency exchange rate versus your home currency. Data is cached offline so it works on the plane. Free on every plan.

Question 30

How does the 3D Trip Globe work?

Accepted Answer

Open /globe or tap the 3D Globe pill on the home screen. Every destination you've added appears as a pin — amber for past trips, blue for upcoming. Drag to rotate, tap a pin to open the trip. Free on every plan.

Question 31

Can I add cruises to my itinerary?

Accepted Answer

Yes. Add a ground transport item and choose Cruise Ship — you can record the ship name, cabin, deck, muster station and boarding time. Major operators (MSC, Royal Caribbean, Carnival, Princess, NCL, Celebrity, Cunard, Costa, Holland America, Disney) are preset.

Question 32

What is the auto-reminder toggle?

Accepted Answer

When adding transport, tick Auto-reminder and Clubvolare schedules a push notification 24 hours before departure (4 hours for cruises, so you have time to reach the port). Manage all reminders in Settings.

Question 33

How does the AI Packing List work and what does it cost?

Accepted Answer

In any trip's checklist, tap AI packing list. We show you the estimated credit cost before firing the request — you confirm, and the assistant returns a categorized packing list based on your destination and dates. Uses your daily AI message allowance (5/day Free, 30/day Voyager & Founding Member).

FAQ

Frequently asked questions

Getting started

Trips & itinerary

Offline & app behaviour

Billing, pricing & GST

Privacy & security

AI assistant

Quies Pro+ bonus

New features