Question 1

What is Clubvolare?

Accepted Answer

Clubvolare is a travel planning app: itinerary builder, booking tracker, expenses, packing lists, document vault and offline access — all in one place.

Question 2

Do I need to install anything?

Accepted Answer

No app store needed. Clubvolare is a Progressive Web App: open it in Safari (iOS) or Chrome (Android) and choose Add to Home Screen / Install. It then behaves exactly like a native app.

Question 3

Is there a free plan?

Accepted Answer

Yes. Free includes 3 trips, 30 itinerary items each, 3 documents per trip and 5 AI assistant messages a day. No credit card required.

Question 4

Can I plan trips with other people?

Accepted Answer

Yes. On Voyager and Founding Member you can invite up to 5 collaborators per trip. Everyone sees the same itinerary update in real time.

Question 5

Can I import flight or hotel confirmations?

Accepted Answer

You can paste booking links directly into itinerary items. Email-forwarding to a parser inbox is on our roadmap.

Question 6

Can I share my itinerary with non-users?

Accepted Answer

Yes — generate a public read-only share link from any trip. Revoke it anytime.

Question 7

Can I see my trip in my normal calendar app?

Accepted Answer

Yes. Download your trip as a calendar file, or connect it to Apple, Google or Outlook Calendar so any change you make here shows up there too.

Question 8

Does it really work with no signal?

Accepted Answer

Yes. Trips, itineraries, expenses and journal entries all open and save with no internet — on a plane, in a tunnel, overseas without data. Anything you change is kept on your phone and uploaded by itself the moment you're back online.

Question 9

Will I get reminders when the app is closed?

Accepted Answer

Yes. Enable push notifications in Settings and we'll send check-in, departure, packing and passport-expiry reminders even when the app isn't open.

Question 10

What happens if I lose my phone?

Accepted Answer

Your data lives in the cloud — sign in on any device to recover it. We never store your card details.

Question 11

Does Clubvolare fit phones and tablets safely?

Accepted Answer

Yes. Pages, menus, dialogs and action buttons adapt to phone and tablet screens, including landscape mode and the safe areas around notches and home indicators. Installed-app updates wait for you to choose Reload instead of interrupting an active trip.

Question 12

Is GST included?

Accepted Answer

Yes. All AUD prices are inclusive of Australian GST.

Question 13

How do I cancel, and what happens when I do?

Accepted Answer

Go to Settings → Your plan → Cancel my plan, and confirm. That's it — two taps, no email to write and no phone call. You keep everything until the date you've already paid up to, your card is never charged again, and all your trips, documents and photos stay in your account (you just move back to the free plan, which holds fewer trips). Change your mind? Come back to the same page before that date and tap 'keep my plan going'.

Question 14

How much is Voyager?

Accepted Answer

Voyager is A$14/month or A$119/year (yearly saves ~A$49 vs paying monthly). Same features either way. Cancel anytime — access continues until the end of your paid period.

Question 15

What's the Founding Member plan?

Accepted Answer

A one-off A$349 purchase (A$329 intro price for the first 30 seats), limited to the first 300 customers (hard cap). You get lifetime access to the Voyager base plan with no recurring fee, plus 24 months of new features included from signup. After your 24-month update window ends, new features are available via an optional Voyager Updates add-on (A$59/yr) — the base plan you bought keeps working at no extra cost.

Question 16

Do you have a yearly plan?

Accepted Answer

Yes — Voyager Yearly is A$119/year, roughly two months free compared to paying monthly.

Question 17

You changed your prices — does mine go up?

Accepted Answer

No. If you are already a member you keep the price you signed up at. New prices only apply to new sign-ups.

Question 18

What payment methods do you accept?

Accepted Answer

All major cards via Paddle, our payments partner. Card details are handled securely by Paddle — Clubvolare never stores your card.

Question 19

Will I get a tax invoice?

Accepted Answer

Paddle issues a tax-compliant invoice automatically for every charge. ABN: 29 372 825 751 (Registrum).

Question 20

Can I get a refund?

Accepted Answer

See our Refund & Cancellation policy in the footer for full details, including Australian Consumer Law remedies.

Question 21

Who can see my data?

Accepted Answer

Only you and any collaborators you explicitly invite to a specific trip. We never sell your data or share it with advertisers.

Question 22

Where is my data kept?

Accepted Answer

On secure servers, with strict rules that only let your own account open your own information. Your documents are scrambled (encrypted) while they sit there, so even we can't read them.

Question 23

Can I delete my account?

Accepted Answer

Yes, and you can do it yourself: Settings → Account → Delete my account. Type DELETE to confirm and we permanently erase everything — trips, documents, photos, expenses and your sign-in. If you're on a paid plan we stop it at the same time, so nothing else comes off your card. It can't be undone, so if you only want the payments to stop, cancel your plan instead and keep your trips.

Question 24

What does the AI assistant do?

Accepted Answer

It helps draft itineraries, suggests activities, answers travel questions and summarises trips. It never makes bookings on your behalf.

Question 25

Is the AI always right?

Accepted Answer

No. AI can be wrong about prices, hours and visa rules. Always verify time-sensitive or legal information with an official source.

Question 26

Are there usage limits?

Accepted Answer

Free: 5 messages/day. Voyager and Founding Member: 30 messages/day.

Question 27

What is Quies and why is it included?

Accepted Answer

Quies is an Australian focus, sleep and sound app. We've partnered with them so eligible paid Clubvolare plans include a free Quies Pro+ trial — extra value at no extra cost. Founding Member gets the longest trial; Voyager gets a shorter trial. Exact lengths are shown on the pricing page and may change over time.

Question 28

How do I activate my Quies trial?

Accepted Answer

It starts by itself when you buy a qualifying plan. Within a few minutes Quies emails you a one-tap sign-in link — tap it to pick a password if you're new, or to add the trial to the Quies account you already have. You can check how it's going any time in Clubvolare under Settings → Your plan.

Question 29

What happens to my Quies trial if I get a refund?

Accepted Answer

If you refund your Clubvolare subscription within our 14-day refund window, your bundled Quies Pro+ trial is automatically revoked at the same time. This is a free bundled benefit, not a paid item — it has no cash value and is non-transferable. After day 15 your trial continues to run for its remaining time even if you later cancel. Standard Quies terms apply to the trial itself.

Question 30

What is the Countdown Hero?

Accepted Answer

A live countdown at the top of your home screen showing days, hours and minutes until your next trip departs. Free on every plan.

Question 31

What are the weather and currency badges on trip cards?

Accepted Answer

Trip cards show today's weather where you're going, plus what your money is worth in the local currency. We keep the last update on your phone, so it still shows with no signal (handy on the plane). Free on every plan.

Question 32

How does the 3D Trip Globe work?

Accepted Answer

Open /globe or tap the 3D Globe pill on the home screen. Every destination you've added appears as a pin — amber for past trips, blue for upcoming. Drag to rotate, tap a pin to open the trip. Free on every plan.

Question 33

Can I add cruises to my itinerary?

Accepted Answer

Yes. Add a ground transport item and choose Cruise Ship — you can record the ship name, cabin, deck, muster station and boarding time. Major operators (MSC, Royal Caribbean, Carnival, Princess, NCL, Celebrity, Cunard, Costa, Holland America, Disney) are preset.

Question 34

What is the auto-reminder toggle?

Accepted Answer

When adding transport, tick Auto-reminder and Clubvolare schedules a push notification 24 hours before departure (4 hours for cruises, so you have time to reach the port). Manage all reminders in Settings.

Question 35

How does the AI Packing List work, and does it cost me anything?

Accepted Answer

Open any trip's checklist and tap AI packing list. Before anything happens we tell you how many of your daily AI helper messages it will use, and you decide whether to go ahead. Then you get a packing list sorted into groups, based on where you're going and the time of year — keep what's useful, delete the rest. It's included in your plan: 5 AI messages a day on Free, 30 a day on Voyager and Founding Member.

Question 36

Where can I see what's new in the app?

Accepted Answer

Open the What's new page from the footer or the home page. It walks through the newest parts of Clubvolare — the Australian trip templates, day-by-day planning, maps and globe, offline preparation, private photo search and planning together — with a link straight into each one.

Question 37

What are the Australian trip templates?

Accepted Answer

Ready-made itineraries you can copy into your own account with one tap, then change however you like. There are 20 to start with, most of them in Victoria — Great Ocean Road, Phillip Island, Ballarat, Werribee, Melbourne and the High Country — plus Sydney, Queensland, Perth, Canberra and the East Coast. They're free to browse, and once copied the trip is yours: edit days, add bookings, share it or take it offline.

Question 38

Are the templates checked in person?

Accepted Answer

Each template shows where its details came from. Most start as researched from official tourism and operator information; we only mark one as personally visited once someone from Clubvolare has actually been. We never claim a visit we haven't made, and we'd rather tell you the source than guess.

Question 39

Can I search my own travel photos?

Accepted Answer

Yes. Open Photos and search your own pictures by trip, date, place or camera. Tap More like this on any photo to see others taken around the same place and time. Only you can see them, and this search doesn't use any of your daily AI messages.

Question 40

Do you keep the date and place stored in my photos?

Accepted Answer

Yes. We read the original date, location and camera details before the picture is made smaller for upload, so nothing useful is lost. Those details stay private to your account.

Frequently asked questions

Getting started

Trips & itinerary

Offline & app behaviour

Billing, pricing & GST

Privacy & security

AI assistant

Quies Pro+ bonus

New features